Terms & Conditions
Effective Date: 24-08-2026
Welcome to DonDivine, a brand operated by Yuvanah Marketing Solutions (“DonDivine”, “Company”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of https://dondivine.in/ (“Website”) and your purchase of products through the Website.
By accessing the Website, creating an account, placing an order, or using any service provided through the Website, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, please do not use the Website.
1. About DonDivine
DonDivine offers divine, traditional, decorative, and gifting products, including products manufactured using natural materials such as coconut shell and brass.
Our products may be intended for personal use, home décor, pooja spaces, weddings, housewarming ceremonies, festivals, corporate gifting, and other special occasions.
2. Eligibility
You must provide accurate information when using the Website or placing an order.
If you are below the applicable legal age to enter into a contract under Indian law, you should use the Website only with the involvement and supervision of your parent or legal guardian.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on the Website are accurate.
However, certain products may be handcrafted or manufactured using natural materials. Therefore, minor variations in colour, texture, shape, grain, finish, and appearance may occur.
Such natural variations shall not necessarily be considered defects.
Product photographs are provided for representation purposes. Actual product appearance may vary slightly due to lighting, photography, display settings, manufacturing processes, and natural material characteristics.
4. Product Availability
All products displayed on the Website are subject to availability.
DonDivine reserves the right to:
Limit the quantity of products available for purchase.
Discontinue a product.
Modify product specifications.
Correct product information or pricing errors.
Cancel an order where a product is unavailable.
If an order is cancelled due to unavailability after payment has been received, the applicable amount will be refunded through the original payment method, subject to applicable payment processing timelines.
5. Pricing
Product prices displayed on the Website are subject to change without prior notice.
Applicable taxes, shipping charges, discounts, promotional offers, or other charges will be displayed where applicable during the purchasing process.
DonDivine reserves the right to correct pricing errors. If an order has been placed at an incorrect price due to a technical or human error, we may contact you for confirmation or cancel the order and process an applicable refund.
6. Orders
Placing an order through the Website constitutes an offer by you to purchase the selected products.
After placing an order, you may receive an order acknowledgement or confirmation. This acknowledgement does not necessarily constitute final acceptance of the order.
DonDivine reserves the right to accept, reject, limit, or cancel an order for reasons including:
Product unavailability.
Incorrect pricing or product information.
Payment-related issues.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Delivery restrictions.
Other legitimate business or legal reasons.
If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund, Return & Cancellation Policy.
7. Customer Information
You agree to provide accurate and complete information when placing an order, including your name, mobile number, email address, billing address, and delivery address.
You are responsible for ensuring that the delivery information provided by you is correct.
DonDivine shall not be responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.
Our handling of personal information is governed by our Privacy Policy.
8. Payment
Payments may be processed through third-party payment gateways or financial service providers.
You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.
DonDivine does not generally store complete credit card, debit card, or banking credentials on its own servers.
Payment processing may be subject to the terms, conditions, and privacy policies of the relevant payment service provider.
9. Shipping and Delivery
DonDivine will make reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated on the Website or during the ordering process.
Delivery times may vary depending on:
Delivery location.
Courier availability.
Weather conditions.
Holidays.
Logistics disruptions.
Government restrictions.
Other circumstances beyond our reasonable control.
Estimated delivery dates are not guaranteed unless specifically stated otherwise.
Once an order has been handed over to the applicable logistics or courier partner, delays caused by the courier or circumstances beyond DonDivine’s reasonable control may not be attributable to DonDivine.
10. Inspection at Delivery
Customers are advised to inspect the external condition of the package upon delivery.
If the package appears visibly damaged, customers should document the condition of the package and contact DonDivine as soon as possible.
For damaged, defective, or incorrect products, our Refund, Return & Cancellation Policy will apply.
11. Returns, Refunds and Cancellations
Returns, refunds, replacements, and cancellations are governed by our Refund, Return & Cancellation Policy, which forms part of these Terms & Conditions.
Customers should review that policy before placing an order.
12. Promotional Offers
From time to time, DonDivine may offer discounts, promotional codes, special offers, contests, or other promotional campaigns.
Promotional offers may be subject to additional terms, validity periods, product exclusions, minimum order values, or other conditions.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers.
DonDivine reserves the right to modify, suspend, or withdraw promotional offers at any time.
13. Intellectual Property
All content appearing on the Website, including but not limited to:
Logos.
Brand names.
Product photographs.
Product designs.
Graphics.
Text.
Videos.
Icons.
Website layout.
Product descriptions.
Marketing materials.
is owned by or licensed to DonDivine and/or Yuvanah Marketing Solutions and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit any Website content without prior written permission.
The DonDivine name, logo, branding, product photographs, and other brand assets may not be used without authorization.
14. Prohibited Use
You agree not to use the Website:
For any unlawful purpose.
To commit fraud or facilitate fraudulent transactions.
To impersonate another person or entity.
To interfere with Website security or functionality.
To introduce viruses, malware, or other harmful code.
To attempt unauthorized access to our systems.
To scrape, copy, or reproduce Website content without permission.
To place fraudulent, duplicate, or unauthorized orders.
To misuse promotional offers or discount codes.
DonDivine reserves the right to restrict or terminate access to users who violate these Terms.
15. Third-Party Services
The Website may use third-party service providers for payment processing, shipping, analytics, communication, hosting, marketing, or other business functions.
Your use of certain third-party services may be subject to their respective terms and privacy policies.
DonDivine is not responsible for the independent acts, omissions, policies, or practices of third-party service providers.
16. Website Availability
We strive to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be uninterrupted, error-free, secure, or available at all times.
The Website may occasionally be unavailable due to maintenance, technical problems, updates, server issues, or circumstances beyond our reasonable control.
17. Limitation of Liability
To the extent permitted by applicable law, DonDivine and Yuvanah Marketing Solutions shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use of the Website or products purchased through the Website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.
18. Force Majeure
DonDivine shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, pandemics, strikes, transportation disruptions, government restrictions, war, civil disturbances, technical failures, or other unforeseen circumstances.
19. User Reviews and Content
If you voluntarily submit reviews, photographs, testimonials, comments, or other content to DonDivine, you represent that you have the right to provide such content and that it does not violate any applicable law or third-party rights.
By submitting such content, you grant DonDivine permission to use, reproduce, display, and publish the content for legitimate business, marketing, and promotional purposes, subject to applicable law.
DonDivine reserves the right to remove content that is unlawful, misleading, offensive, fraudulent, or otherwise inappropriate.
20. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
21. Changes to These Terms
DonDivine reserves the right to update, modify, or replace these Terms & Conditions at any time.
Changes will be published on the Website. Your continued use of the Website after the updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.
22. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in [Chennai City, Tamil Nadu].
23. Contact Us
For questions, complaints, or concerns regarding these Terms & Conditions, please contact:
DonDivine
Legal Name: Yuvanah Marketing Solutions
Website: https://dondivine.in/
Email: inbox.dondivine@gmail.com
Phone / WhatsApp: +91 84382 11715
By using the DonDivine Website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.