Privacy Policy

Effective Date: 24-08-2026

This Privacy Policy (“Privacy Policy”) explains how Yuvanah Marketing Solutions, operating under the brand name DonDivine (“DonDivine”, “Company”, “we”, “us”, or “our”), collects, uses, stores, and protects information provided by users (“you”, “your”, or “User”) while accessing or using our website https://dondivine.in/ (“Website” or “Site”).

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy is intended to explain our privacy practices and our approach to handling personal information in accordance with applicable Indian laws and regulations, including the Information Technology Act, 2000 and applicable rules and regulations relating to privacy and protection of personal information.

By accessing, browsing, registering on, or purchasing products through the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

This Privacy Policy may be updated from time to time to reflect changes in our business practices, technology, legal requirements, or applicable regulations. Any updated version will be published on this Website and will become effective from the date of publication.

This Privacy Policy Explains:

• What information DonDivine may collect from you.
• Why we collect and use your information.
• How your information may be shared or disclosed.
• How we protect and retain your information.
• Your choices and rights regarding your personal information.

1. COLLECTION OF INFORMATION

1.1 Information You Provide

When you use our Website, create an account, place an order, contact us, subscribe to communications, participate in promotions, or otherwise interact with DonDivine, we may collect information voluntarily provided by you, including:

• Contact Information: Your name, mobile number, email address, billing address, shipping address, and other information required to contact or deliver products to you.
• Order Information: Details of products purchased, order history, transaction details, delivery information, and customer service communications.
• Payment Information: Information required to process payments through our authorized payment service providers. DonDivine generally does not directly store complete debit card, credit card, or banking credentials on its servers.
• Account Information: Username, account details, login-related information, and preferences where applicable.
• Communication Information: Information provided when you contact us through email, WhatsApp, telephone, contact forms, social media, or other communication channels.
• Marketing Information: Your preferences relating to promotional communications, offers, and updates.
• Other Information: Any information that you voluntarily provide to us while using our Website or services.

You may browse certain portions of the Website without directly providing personal information. However, certain features, including placing an order, may require information necessary to process your request.

1.2 Automatically Collected Information

When you access our Website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referring website, date and time of access, session information, and other technical or usage information.

We may use cookies, pixels, analytics tools, and similar technologies to understand Website usage, improve performance, remember preferences, analyze traffic, and provide a better user experience.

1.3 Consent

Where required by applicable law, we will obtain your consent before collecting or using personal information for specific purposes.

By voluntarily providing information to DonDivine, you acknowledge that the information has been provided by you for the relevant purpose. You may withdraw consent for certain uses of your information, subject to applicable legal or contractual requirements.

1.4 Information Relating to Children

Our Website is not intended to be used independently by children below the applicable age of consent under Indian law.

We do not knowingly solicit or collect personal information from children where such collection is prohibited by applicable law. If you are below the applicable age, you should use the Website only with the involvement and supervision of a parent or legal guardian.

1.5 Accuracy of Information

You are responsible for providing accurate, complete, and up-to-date information when using our Website.

If any information provided by you is inaccurate, incomplete, or changes over time, you should promptly update the information or contact DonDivine so that we can correct it where appropriate.

DonDivine shall not be responsible for issues arising from inaccurate, incomplete, outdated, or incorrect information voluntarily provided by you.

2. PURPOSE OF COLLECTING AND USING INFORMATION

DonDivine may collect and use your information for legitimate business and service-related purposes, including:

• Processing and fulfilling your orders.
• Processing payments through authorized payment service providers.
• Arranging shipping and delivery of products.
• Providing order confirmations, invoices, shipping updates, and other transactional communications.
• Responding to customer enquiries, complaints, and support requests.
• Managing customer accounts and Website functionality.
• Improving our products, services, Website, and customer experience.
• Understanding customer preferences and Website usage.
• Conducting internal business analysis and administration.
• Preventing fraud, misuse, unauthorized transactions, and security incidents.
• Complying with applicable legal, regulatory, tax, accounting, and governmental requirements.
• Sending promotional offers, product information, newsletters, or marketing communications where permitted by law and subject to your preferences.
• Carrying out other purposes that are communicated to you at the time of collecting the information or otherwise permitted by applicable law.

We may combine information collected through the Website with information obtained through other legitimate business interactions, including offline sources, where reasonably necessary for the purposes described in this Privacy Policy.

3. RETENTION OF INFORMATION

DonDivine retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with applicable laws, and enforce our agreements.

Certain information may need to be retained for a longer period where required by applicable Indian laws, tax requirements, accounting requirements, legal proceedings, or regulatory obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable retention practices and legal obligations.