Refund, Return & Cancellation Policy

Effective Date: 24-08-2026

This Refund, Return & Cancellation Policy (“Policy”) applies to purchases made through DonDivine, a brand operated by Yuvanah Marketing Solutions, through https://dondivine.in/ (“Website”).

We want every customer to receive their order in good condition. Please read this Policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, customers should contact DonDivine as soon as possible through the customer support details provided on the Website.

If an eligible cancellation is approved and payment has already been received, the applicable refund will be processed to the original payment method, subject to payment gateway and banking processing timelines.

2. Return Policy

Due to the nature of our products, DonDivine generally does not accept returns or exchanges for change of mind, personal preference, incorrect selection, or circumstances where the customer simply no longer wants the product.

Returns will only be considered in cases where:

• The product received is damaged.

• The product received is defective.

• The wrong product has been delivered.

• The product is materially different from the product ordered.

Any return request must be raised within 48 hours of delivery.

3. Unboxing Video Requirement

For damaged, defective, or incorrect products, customers are strongly advised to record a continuous unboxing video from the time the sealed package is opened until the product and its contents are fully inspected.

The video should clearly show:

• The shipping package and shipping label.

• The condition of the package before opening.

• The complete unboxing process.

• The product and any visible damage or defect.

• All accessories, components, and packaging materials.

DonDivine may request photographs, videos, packaging details, or other information to verify the claim.

Failure to provide sufficient evidence may result in the return or refund request being declined.

4. Damaged Products

If your product arrives damaged, please contact us within 48 hours of delivery.

Do not discard the original packaging, product box, protective materials, accessories, or other components until the claim has been reviewed.

After reviewing the evidence, DonDivine may, at its discretion and subject to availability:

• Provide a replacement product;

• Provide a replacement component where appropriate; or

• Approve a refund.

5. Wrong Product Delivered

If you receive a product different from the product ordered, please notify us within 48 hours of delivery.

After verification, DonDivine may arrange for the incorrect product to be returned and provide the correct product or an appropriate resolution.

6. Defective Products

If a product appears to have a manufacturing defect, customers must contact DonDivine within the applicable period specified above.

The product may be inspected or evaluated before a replacement or refund is approved.

Normal wear and tear, accidental damage, misuse, improper handling, unauthorized modifications, or damage caused after delivery may not qualify for a refund or replacement.

7. Non-Returnable Situations

Returns or refunds will generally not be accepted for:

• Change of mind.

• Incorrect product selection by the customer.

• Personal preference.

• Minor variations in colour, texture, finish, size, or appearance that may naturally occur in handcrafted or natural-material products.

• Products damaged after delivery due to misuse or improper handling.

• Products altered, modified, repaired, or tampered with by the customer or a third party.

• Products returned without the required accessories or components.

• Products returned without adequate evidence where evidence is reasonably required to verify the claim.

• Orders where the customer refuses delivery without a valid product-related reason.

For products made using natural coconut shell, brass, wood, or other natural materials, slight variations in texture, colour, shape, grain, and finish may occur. Such variations are natural characteristics and shall not automatically be considered defects.

8. Refund Processing

If DonDivine approves a refund, the refund will generally be processed to the original payment method used for the purchase.

The actual time taken for the amount to appear in your bank account, card, or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.

DonDivine is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

9. Shipping Charges

Unless otherwise determined by DonDivine, shipping charges paid for an order may not be refundable.

Where a return or replacement is approved because the wrong product was dispatched or the product was received damaged or defective, DonDivine may provide appropriate return or replacement shipping arrangements after verification.

10. Refund Rejection

DonDivine reserves the right to reject a refund, replacement, or return request if:

• The request is submitted after the applicable reporting period.

• The claim cannot be reasonably verified.

• The product shows signs of misuse, accidental damage, or unauthorized modification.

• The required product, packaging, accessories, photographs, or videos are not provided where reasonably requested.

• The issue falls within normal characteristics or variations of the product.

• The claim is found to be fraudulent, misleading, or inconsistent with the actual condition of the product.

11. Prepaid and Cash-on-Delivery Orders

For prepaid orders, approved refunds will generally be made through the original payment method.

For Cash-on-Delivery orders, where a refund is approved, DonDivine may request appropriate bank account or payment details necessary to process the refund.

Customers should ensure that the information provided for refund processing is accurate.

12. How to Raise a Return or Refund Request

To request a return, replacement, or refund, please contact DonDivine through the customer support details available on our Website.

Please provide:

• Order number.

• Customer name.

• Registered mobile number.

• Date of delivery.

• Description of the issue.

• Photographs of the product.

• Unboxing video, where applicable.

• Any other information reasonably requested by our customer support team.

Our team will review the request and communicate the next steps.

13. Policy Changes

DonDivine reserves the right to modify or update this Policy at any time to reflect changes in our business practices, products, services, or applicable laws.

Any revised Policy will be published on the Website and will become effective from the date of publication.

14. Contact Us

For questions relating to cancellations, returns, replacements, or refunds, please contact:

DonDivine
Legal Name: Yuvanah Marketing Solutions
Website: https://dondivine.in/
Email: inbox.dondivine@gmail.com
Phone / WhatsApp: +91 84382 11715

By placing an order through DonDivine, you acknowledge that you have read and understood this Refund, Return & Cancellation Policy.